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dc.contributor.authorRusliza Yaacob-
dc.contributor.authorMohd. Shoki Md. Ariff-
dc.description.abstractQuality assurance (QA) as a management system is being increasingly applied to all business activities including the information service industry. This article describes QA implementation at Perpustakaan Sultanah Zanariah(PSZ). Library of Universiti Teknologi Malaysia through the principles and practice of ISO 9000. PSZ as an ISO 90OO cerified library since May 1998 has identified 7 core processes and services for the implementation of this quality standard. This article also examines quality library services from the customers perspective and the checking system used to ensure that working processes and delivery of services adhere to the organization's quality plans. Practices that the library follow to ensure customer requirements are fulfilled and established continuous improvement of quality library services and materials are also described.en_US
dc.format.extent3,587,553 bytes-
dc.publisherPerpustakaan Negara Malaysiaen_US
dc.relation.requiresAdobe Acrobat Readers. 6.0-
dc.subject.lcshQuality assurance-
dc.subject.lcshISO 9000 Series Standards-
dc.subject.lcshLibraries--Quality control-
dc.titleAssuring Quality Through the Implementation of ISO 9000 in Perpustakan Sultanah Zanariahen_US
Appears in Collections:Sekitar Perpustakaan

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