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Title: Information Culture in Finnish Public Libraries
Authors: Wipawin, Namtip
Sormunen, Eero
Chanlun, Jutatip
Issue Date: 13-Jun-2015
Publisher: The Congress of Southeast Asian Librarians (CONSAL)
Abstract: Information culture is the perception of information work and information practices by its members within an organization. If information culture is part of the organizational culture which may reflect the organizational effectiveness, the goal of information culture will also impact on the delivery products and services to users. This paper aims to study the information culture in public libraries in Finland. The qualitative research method was applied by interviewing head librarians of major public libraries in Finland. The tool used in data collection was an in-depth interview. Descriptive analysis was used for data analysis. The analysis of observation and interview data revealed that the support of the city plan in every public library to provide better library services for all is important for high quality library services as well as emphasizing customer-orientation as the core value. The library activities are regulated by the Library Act and decree defining of policy and funding. The success factors of public libraries in Finland are teamwork with leaders who always listen to customers to support the education system. The customer-oriented service development is also one of the key strategies as well as promoting reading as a way of life.
Description: This paper was presented at the General Conference, Congress of Southeast Asian Librarians (CONSAL) XVI held in Bangkok, Thailand on the 11-13th June 2015.
Appears in Collections:Kertas Kerja Persidangan /Seminar

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