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Assuring Quality Through the Implementation of ISO 9000 in Perpustakan Sultanah Zanariah

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dc.contributor.author Rusliza Yaacob
dc.contributor.author Mohd. Shoki Md. Ariff
dc.date.accessioned 2014-07-09T04:59:18Z
dc.date.available 2014-07-09T04:59:18Z
dc.date.issued 1999
dc.identifier.uri http://myrepositori.pnm.gov.my/handle/123456789/1768
dc.description.abstract Quality assurance (QA) as a management system is being increasingly applied to all business activities including the information service industry. This article describes QA implementation at Perpustakaan Sultanah Zanariah(PSZ). Library of Universiti Teknologi Malaysia through the principles and practice of ISO 9000. PSZ as an ISO 90OO cerified library since May 1998 has identified 7 core processes and services for the implementation of this quality standard. This article also examines quality library services from the customers perspective and the checking system used to ensure that working processes and delivery of services adhere to the organization's quality plans. Practices that the library follow to ensure customer requirements are fulfilled and established continuous improvement of quality library services and materials are also described. en_US
dc.format Application/pdf
dc.format.extent 3,587,553 bytes
dc.language eng
dc.publisher Perpustakaan Negara Malaysia en_US
dc.relation.requires Adobe Acrobat Readers. 6.0
dc.subject.lcsh Quality assurance
dc.subject.lcsh ISO 9000 Series Standards
dc.subject.lcsh Libraries--Quality control
dc.title Assuring Quality Through the Implementation of ISO 9000 in Perpustakan Sultanah Zanariah en_US
dc.type Text en_US
dc.description.version LULUS

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  • Sekitar Perpustakaan [283]
    jurnal yang mengandungi artikel-artikel ilmiah dalam bidang sains perpustakaan.

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