Abstract:
Public libraries place importance on information technology for the delivery of quality
services. One aspect of quality services is to know the usage of the electronic information
resources (EIRs) among the library users. The findings revealed that EIRs services
provided by PPLC are being regularly used by the users. It was found out that the younger
group relied more on the EIRs. The most preferred EIRs were Internet (51.9%) and OPAC
(43.2%). The preference of Internet was higher among school students with 25% users
and college students with 17.2% users, whereas preference of OPAC was higher among
the professional group with 30% users. It was found out that most of the users who used
Internet were for information searching. For OPAC, they seemed more likely to use title
search in searching library materials and they learned to use the OPAC by themselves.
The usage of other EIRs was less popular with Electronic Journals (19.1%), Online
databases (16.0%) and CD-ROMs (7.4%). Therefore, PPLC must strive aggressively to
promote the less popular EIRs which are provided but seldom used by the library users.
